We support some of the biggest brands in retail and leisure, helping them engage customers, suppliers and partners, communicate their investment case and protect their reputations.

In retail, our work spans high-street champions and home delivery innovators, including Ocado Retail, Dunelm, Disney, Just Eat and Hello Fresh. In leisure, we represent businesses including Young’s, Hilton, and luxury brands including Plates, Belmond and Kulm Hotel St Moritz.

Retail & leisure brands shape and reflect how we live our lives. They drive conversations and headlines and fuel obsessions. Competition for share of wallet, attention is fierce, regulatory demands increase constantly, and brands in this space operate at the front line of every consumer and macroeconomic trend that matters.

Morning Consult data shows that trust matters more in retail than in any other sector. Our Trust Analytics team works alongside consumer and b2b strategists, corporate, financial and political advisors to build reputations for leading brands, and our Crisis & Risk team protects brands that operate in the full glare of the public spotlight.

Our clients include some of the UK’s most loved brands, including Dunelm, Young’s Pubs, and Ocado Retail, entertainment and retail powerhouses like Disney and home delivery sector specialists including Just Eat and HelloFresh.

Recent highlights include:

• Award-winning data-driven storytelling: We won the 2025 PRWeek Corporate Affairs Award for consumer insights campaign for Ocado Retail
• Swiftonomics: We supported Barclays consumer spending experts to map and quantify the impact of Taylor Swift’s Eras tour on retail and leisure businesses, a campaign that won gold at the PRMoment Awards
• Summer as it should be: We relaunched Kulm Hotel St Moritz’s summer offer, with a new positioning, visual identity and photography
• M&A: In 2024, we advised on the acquisition of City Pub Group by our client Young’s, and on Hammerson’s transformative sale of its stake in Value Retail