Our dedicated team of crisis, risk and reputation specialists help clients identify, prepare for, and respond to critical threats. We advise on complex issues and untangle sophisticated stakeholder landscapes to help organisations and leaders maintain trust through effective and targeted communications.

We take a tailored, integrated approach to crisis communications, assembling bespoke teams led by senior crisis experts, who will work alongside sector specialists and channel experts from across the MHP Group, including our Strategic Media Unit, Digital and Data and Insights team.

Our specialists can be engaged at short notice to address urgent issues or act as long-term partners to help organisations navigate sustained criticism and rebuild their reputations in a challenging environment. Acting as an extension of your team, we will provide both strategic, senior counsel and practical support.

Using MHP Group’s advanced tech stack, our analysts can identify emerging threats and provide actionable insights, allowing us to help clients anticipate challenges, mitigate risks, and respond with agility.

We regularly work alongside in-house teams and our preferred partners, including cyber crisis experts, operational specialists, legal counsel and compliance teams to support an integrated response.

We are proud to be ranked for Crisis PR & Communications by Chambers and Partners

Our team has extensive experience advising complex issues, including:
  • Cybersecurity breaches and data incidents, including ransomware attacks
  • Consumer activism and organised boycotts
  • Regulatory investigations and enforcement actions
  • Litigation
  • Product recalls
  • Supply chain disruptions
  • Workplace and HR challenges
  • Hostile social media campaigns
  • Community relations issues

Our ability to navigate these challenges is underpinned by our deep understanding of stakeholder dynamics, media landscapes, and regulatory environments.

Our capabilities

Resilience
  • Reputational risk mapping to identify vulnerabilities
  • Scenario planning to anticipate potential crises
  • Developing crisis communications plans and protocols
  • Creating communications playbooks tailored to specific risks
  • Key message and narrative development
  • Building and training response teams
Rehearsal
  • Crisis simulations to test and refine response plans
  • Media training to prepare spokespeople for high-pressure interviews
  • Leadership coaching to equip senior executives with the skills to lead during a crisis
Response
  • Strategic counsel
  • Real-time monitoring and analysis
  • Press office management
  • Stakeholder communications, from strategy to delivery, across all channels
  • Always-on issues management support
Photo of an airport as MHP Group discuss focus during turbulent times on their new blog.

Focus during turbulent times

As a summer crisis hit the UK airline industry, we were called in by a major airline to manage relations with customers and stakeholders.

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